Articles published in TC Forum:

• RU07: The High Cost of Quality
  (1-98 / March 1998)
• RU11: Quality for Customers' Sake
  (1-99 / March 1999)
• RU18: I Know What You Need to Know
  (4-99 / December 1999)
• TR11: Fuzzy + Expensive = Useful?
  (3-98 / November 1998)

Dr. Gabriele Bock
bcc communication consult
Rotter Str. 35
D-86911 Diessen am Ammersee
+49 8807 94352 (voice)
+49 8807 94354 (fax)
bock.bcc@t-online-de